Automatic language translation
Our website uses an automatic service to translate our content into different languages. These translations should be used as a guide only. See our Accessibility page for further information.
Here's an example of a job interview response that uses the STAR method.
(Upbeat music introduces video with title and overlay of Aboriginal graphics)
Mallary: I remember as a Client Service Officer, I was approached by a client who now needed to move into a house earlier than the original agreement date. This client was a mother with two young children, and my task in this situation was to explain the process, discuss with my managers if there were any alternatives that we could provide to this client, and to hopefully resolve that inquiry by the end of the day.
The first action I took in this situation was to then speak to the client and really get an understanding of why the circumstances have changed, ensure she understood what the original agreement was. I then asked the client to take a seat while I went out the back to find one of my managers and have a discussion around the client's changed circumstances, if there were any alternatives we could use to support this client, and to put some priority on this request, given that that this was a client who was a mother with two young children who now needed urgent accommodation.
After speaking to my manager, I then contacted an alternative provider who could provide temporary accommodation for this mother and her two children. When I confirmed what forms needed to be filled in and what that process would look like, I then went back out to the counter and assisted that client to fill in those forms, explaining what the process was and what it meant for her and her two children.
As a result of me identifying that this was a priority matter, given that it was a mother and her two young children, that her circumstances had changed and we needed to find if there was an alternative option for her, I was able to discuss this with my manager, flag it as a priority, contact an alternative supplier, have the correct forms filled out and filed, and within 48 hours, that mother and her two children were in the alternative temporary accommodation.
(animated NSW government logo appears and music ends)
Please note that at DCJ we commonly use the word "Aboriginal", recognising that Aboriginal people are the original inhabitants of NSW, the part of Australia we are responsible for. We acknowledge and respect that Torres Strait Islander people are among the First Nations of Australia and that both Aboriginal and Torres Strait Islander people are an important part of our staff and the communities we work with.
27 Jul 2023