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Communities and Justice

Client Service Team Leader

Aboriginal Senior Client Services Officer

Learn what a day in the role of a housing assistant or client services officer is like for these Aboriginal women. 

Video transcript: Aboriginal Senior Client Services Officer

What is it like to work here?

“I like to see that we’re making a positive change to the lives of those that DCJ assists, including children, the elderly, and those in need of social housing,”

- Amber, DCJ

Role overview

As a Client Services Team Leader, you will manage the day-to-day operations of the Housing Client Service Teams providing direction, support and feedback for all team members to facilitate delivery of a broad range of housing solutions that ensure customers receive quality outcomes. You will also contribute to asset and service delivery planning.

As Team Leader you will be open to new and diverse experiences and your ability to manage key relationships and implement change will be pivotal to your success.

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Key skills

  • demonstrated experience leading and managing teams within a high-volume customer focused work environment
  • demonstrated experience and the ability to manage relationships across a wide variety of stakeholders
  • demonstrated experience in working collaboratively with other service delivery teams to enhance the quality of service delivery and client outcomes
  • excellent communication, negotiation and influencing skills
  • demonstrated experience in delivering results and meeting KPIs
  • demonstrated ability to research and analyse information and make decisions based on relevant evidence.

Role requirements

  • tertiary qualifications in a related discipline and/or equivalent knowledge, skills, and experience with demonstrated commitment to ongoing professional development. 

Additional information

Key accountabilities
  • Allocating work, monitoring, and reporting on team performance based on service priorities and program requirements to ensure service delivery commitments are met
  • managing the team budget and quality of work generated by the team as well as compliance with relevant policy and legislation in relation to the Housing Act, including work health and safety; equity and diversity
  • supporting development of the team and providing training as needed to maximise team performance
  • contributing to business and performance planning at the district level and plan activities and projects to ensure the team meets broader planning and service commitments
  • promoting and participating in community building programs and whole of government initiatives to strengthen communities and enhance opportunities for community participation
  • establishing and maintaining relationships with key partners including police, area health, local members, other government and non-government service providers to better meet client needs
  • working collaboratively with other service delivery teams within the district to enhance access, effectiveness and quality of service delivery and client outcomes.
Growth opportunities

Opportunities for learning, development, and internal career progression.

Leave

Generous leave entitlements including Flex Leave.

About Housing

DCJ Housing is at the forefront of transforming the current social housing system in NSW to break the cycle of disadvantage.

Last updated:

24 Aug 2023