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Crisis numbers and helplines
Crisis numbers
Child Protection Helpline
13 21 11 (NSW)
Interstate child protection reporting
If you are calling from an international number
call: +61 2 9765 5117.
The Helpline is open 24 hours a day, 7 days a week
Link2Home Homelessness
1800 152 152
The information and referral telephone service is open 24 hours a day, 7 days a week
Link2Home Veterans & Ex-Service
1800 326 989
Domestic Violence Line
Free call 1800 656 463
Translating and Interpreting Service: 13 14 50
TTY 1800 67 14 42
The Domestic Violence Line is open 24 hours a day, 7 days a week
Step Together
Phone 1800 875 204
Step Together website
NSW Ageing and Disability Abuse Helpline
1800 628 221
Disaster Welfare Services
1800 018 444
Emergency services
000 (Triple zero)
Kids Helpline
1800 551 800
Lifeline
13 11 14
NSW Rape Crisis
1800 424 017
Rape and Domestic Violence Services Australia provides counselling for people of all genders whose lives have been impacted by sexual assault. They provide telephone, online, and some face to face counselling. Their services are free and available (24 hours/7 days).
Non-crisis numbers
Adoption
Open Adoption Hotline
1800 003 227
Parents, carers, families
Parent Line
1300 130 052
My Forever Family NSW
1300 782 975
Housing
Housing Contact Centre
1800 422 322
Aboriginal Enquiry Line (through Housing Contact Centre)
1800 422 322
Maintenance for Public Housing
1800 422 322
Registrar of Community Housing
1800 330 940
Victim Services
NSW Victims Access Line
1800 633 063
The hours of operation are 9am to 5pm, Monday to Friday.
Interstate Child Protection contacts
ACT
ACT Government Community Services
Mandatory reporters:
1300 556 728
General Public:
1300 556 729
Website: Community Services Directorate
Northern Territory
Territory Families, Northern Territory Government
1800 700 250
Website: Territory Families
Queensland
QLD Department of Child Safety, Youth and Women
Brisbane:
1300 682 254
Central QLD:
1300 703 762
Far North QLD:
1300 684 062
Ipswich:
1800 316 855
North Coast:
1300 703 921
North QLD:
1300 706 147
South East:
1300 679 849
South West (Darling Downs):
1300 683 390
Website: Department of Communities, Child Safety and Disability Services
South Australia
Department for Child Protection, South Australia
13 14 78
Tasmania
Child Safety Service, Communities, Tasmania
1800 000 123
Victoria
Department of Health and Human Services, Victoria
North Division Intake:
1300 664 977
South Division Intake:
1300 655 795
East Division Intake:
1300 360 391
West Division Intake:
1800 664 977 (Metropolitan)
1800 075 599 (Rural and Regional Only)
After hours Child Protection Emergency (5:00 pm- 9:00 am, Monday to Friday, and 24 hours on weekends and public holidays)
13 12 78
Website: Department of Human Services
Western Australia
Department of Communities, Western Australia
1800 273 889
Website: Department of Communities
New Zealand (International)
NZ Oranga Tamariki Ministry for Children
0011 649 912 3820
Last updated:
21 Feb 2023
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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.