Crisis numbers and helplines

Crisis numbers

Child Protection Helpline
13 2111 (NSW)
Interstate child protection reporting
If you are calling from an international number
call: +61 2 9765 5117.
The Helpline is open 24 hours a day, 7 days a week

Link2Home Homelessness
1800 152 152
The information and referral telephone service is open 24 hours a day, 7 days a week

Link2Home Veterans & Ex-Service
1800 326 989

Domestic Violence Line
Free call 1800 656 463
Translating and Interpreting Services: 13 14 50  
TTY 1800 67 14 42
The Domestic Violence Line is open 24 hours a day, 7 days a week

Step Together
Phone 1800 875 204
Step Together website

NSW Ageing and Disability Abuse Helpline
1800 628 221

Disaster Welfare Services
1800 018 444

Emergency services
000 (Triple zero)

Kids Helpline
1800 551 800

Lifeline
13 1114

NSW Rape Crisis
1800 424 017
Rape and Domestic Violence Services Australia provides counselling for people of all genders whose lives have been impacted by sexual assault. They provide telephone, online, and some face to face counselling. Their services are free and available (24 hours/7 days).

Non-crisis numbers

Adoption

Open Adoption Hotline
1800 003 227

Parents, carers, families

Parent line
1300 130 052

My Forever Family NSW
1300 782 975

Housing

Housing Contact Centre
1800 422 322

Aboriginal Enquiry Line (through Housing Contact Centre)
1800 422 322

Maintenance for Public Housing
1800 422 322

Registrar of Community Housing
1800 330 940

Victim Services

NSW Victims Access Line
1800 633 063
The hours of operation are 9am to 5pm, Monday to Friday.

Interstate Child Protection contacts

ACT

ACT Government Community Services

Mandatory reporters:
1300 556 728

General Public:
1300 556 729

Website: Community Services Directorate

Northern Territory

Territory Families, Northern Territory Government
1800 700 250

Website: Territory Families

Queensland

QLD Department of Child Safety, Youth and Women

Brisbane:
1300 682 254

Central QLD:
1300 703 762

Far North QLD:
1300 684 062

Ipswich:
1800 316 855

North Coast:
1300 703 921

North QLD:
1300 706 147

South East:
1300 679 849

South West (Darling Downs):
1300 683 390

Website: Department of Communities, Child Safety and Disability Services

South Australia

Department for Child Protection, South Australia
131478

Website: Department of Communities and Social Inclusion

Tasmania

Child Safety Service, Communities, Tasmania
1800 000 123

Website: Department of Health and Human Services

Victoria

Department of Health and Human Services, Victoria

North Division Intake:
1300 664 977

South Division Intake:
1300 655 795

East Division Intake:
1300 360 391

West Division Intake:
1800 664 977 (Metropolitan)
1800 075 599 (Rural and Regional Only)

After hours Child Protection Emergency (5:00 pm- 9:00 am, Monday to Friday, and 24 hours on weekends and public holidays)
131278

Website: Department of Human Services

Western Australia

Department of Communities, Western Australia
1800 273 889

Website: Department for Child Protection and Family Support

New Zealand (International)

NZ Oranga Tamariki Ministry for Children
0011 649 912 3820

Last updated:

23 May 2022

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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