Fraud and corruption prevention

As part of the NSW public sector, the Department of Communities and Justice (DCJ) is committed to upholding its core values of integrity, trust, service and accountability.

We are committed to an honest and ethical environment that prevents and minimises fraud and corruption. Fraud and corruption are incompatible with our values and present a risk to the achievement of our objectives and the provision of services to the public.

Fraud refers to dishonestly obtaining a benefit, or causing a loss, by deception or other means.  

Corruption, in broad terms, is a deliberate, serious wrongdoing that involves dishonest conduct, a breach of public trust or the misuse of information or material.

DCJ has a zero-tolerance approach to fraud and corruption. Everyone has a role to play in reporting all instances of suspected fraud and/or corruption.

Channels for reporting fraud and corruption

There are five channels for reporting suspected fraud and corruption matters. 

Please note that for anything unrelated to fraud or corruption such as complaints, comments, feedback or queries in relation to the service delivery of DCJ services, please register these using the Feedback Assist widget located on the right hand side of this page.

24 x 7 Fraud and Corruption Hotline - reporting channels

The Hotline has been established to receive suspected fraud or corruption reports via an external independent provider (Core Integrity). The Hotline supports anonymous reporting while still allowing the investigator to seek further information from the anonymous reporter via a secure web-based system (i.e. the anonymous reporter cannot be identified). This allows the reporter to participate and track a matter to its investigation and resolution while maintaining the reporter’s anonymity.

• Toll free number: 1800 950 649
• Online: qrs.ly/DCJFraud
• Email: DCJFraudHotline@coreintegrity.com.au
• Mail: PO Box 895, Darlinghurst NSW 1300
• QR code (below)

Prudential Oversight

Have oversight of department funded Non-Government Organisations (NGOs). Email ComplaintsPrudentialOversight@facs.nsw.gov.au

Housing Fraud Unit

Email HFU@facs.nsw.gov.au or write to the Housing Fraud Unit, Locked Bag 4001, ASHFIELD BC NSW 1800.

Registrar of Community Housing

Call 1800 330 940 or write to the Registrar of Community Housing, Locked Bag 4001, ASHFIELD BC NSW 1800 or visit the Registrar of Community Housing website.

External reporting bodies

• Independent Commission Against Corruption (ICAC): call 1800 463 909 or use the online form on the ICAC website.
• Ombudsman’s Office: maladministration call 02 9286 1000 or visit the Ombudsman NSW website.
• Audit Office: serious and substantial waste call 02 9275 7100 or visit the Audit Office of NSW website or email governance@audit.nsw.gov.au 
• Information and Privacy Commission: call 1800 472 679 or visit the Information and Privacy Commission NSW website.