Information exchange

Information that promotes the safety, welfare or well-being of a child or young person is exchanged between the Department and PSP providers in line with relevant legislation i.e. Chapter 16A and section 248 of the Care Act. This includes information about a child, their parents, siblings or family/kin relevant to assessment and case planning, implementation and review. 

However, some types of information cannot be exchanged, for example the identity of, or information that could lead to the identification of a person who has made a report to the Department (section 29).

The Department and PSP providers provide relevant information requested within 10 business days (unless another timeframe is agreed) or within other timeframes for providing evidence.