Guide to recovery and sector support for COVID-19 management

Sector support for DCJ service providers preparing and updating COVID-19 management plans

DCJ required service providers to have completed their COVID-19 management plan by 22 December 2021. Plans did not need to be submitted to DCJ. Service providers were contacted in January 2022 and asked to confirm their plans had been completed.

In November 2021, Rebbeck and Justice Connect developed guidance material and hosted interactive webinars to help service providers prepare their COVID-19 management plans. This included identifying risks and controls specific to your workplaces, and how to seek additional support if you need to.

Guidance material for preparing COVID-19 management plans

The sector support for DCJ service providers preparing COVID-19 Management Plans document (PDF , 9.2 MB) (updated 30 March 2022) provides practical guidance to help you prepare and implement your COVID-19 Management Plans. This is version two of the guidance and is updated as needed. It complements the content covered in the webinars and explains how to use the optional DCJ risk assessment for service providers. The following risk assessment templates are available for your use:

DCJ risk assessment for service providers – template with accompanying guidance (XLSX , 471.7 KB)

DCJ risk assessment for service providers – template only (XLSX , 403.7 KB)

When filing in your risk assessment we suggest using the smaller template only version to avoid any data lags or freezing.

This is the first iteration of the guidance material, it will be updated regularly based on feedback and any changes to public health directions or orders or other COVID-19 related requirements.

Webinars for preparing COVID-19 management plans

The below webinars were recorded in November 2021.

Session Agenda
Session 1 Early intervention: TEI, ACFCs, Family Connect & Support and other early intervention services

Recording of session 1

Accompanying slide pack - session 1 (PDF , 1.5 MB)
Session 2 Domestic and family violence services (all services except residential services)

Recording of session 2

Accompanying slide pack - session 2 (PDF , 1.5 MB)
Session 3 Homelessness services: specialist homeless, domestic and family violence residential services, youth and other homeless services

Recording of session 3

Accompanying slide pack - session 3 (PDF , 1.5 MB)
Session 4 Child & Family: Out of home care residential settings

Recording of session 4

Accompanying slide pack - session 4 (PDF , 4.9 MB)          
Session 5 Child & Family: Permanency support and family preservation services

Recording of session 5

Accompanying slide pack - session 5 (PDF , 1.5 MB)
Session 6 Community housing providers (CHPs)

Recording of session 6

Accompanying slide pack - session 6 (PDF , 1.5 MB)
Session 7 General session
 
Recording of session 7

Accompanying slide pack - session 7 (PDF , 1.5 MB)

Updating COVID-19 management plans

We encourage you to review and update your COVID-19 management plan in response to the current Omicron wave. DCJ held three webinars facilitated by Rebbeck Consulting to support service providers.

Each session was targeted to a specific service delivery type.

The webinar slide pack is available here (PDF , 2.3 MB). Click on the links below to watch recordings of the webinar sessions.

Session Date Agenda

Session 1

20 January 2022

Residential services sector

Recording of session 1

Session 2

21 January 2022

Services which provide case management, accommodation and referral (including Specialist Homelessness Services, Family Preservation, Domestic Family Violence and similar)

Recording of session 2

Session 3

28 January 2022

Other services including centre-based services (including Targeted Earlier Intervention sector)

Recording of session 3

Resources and services to help with difficult conversations that may arise when implementing COVID-19 management plans

Below you’ll find access to advice and resources which may assist in managing difficult situations or conversations. These may help when it’s time to implement policies and processes that form part of your COVID-19 management plan.

Justice Connect

Justice Connect provides legal help to not-for-profit community organisations and social enterprises, and has the following available to support you:

  • legal advice to eligible organisations
  • a series of webinars to educate providers on legal issues around COVID-19 vaccinations in the workplace
  • FAQs on managing vaccines in the workplace that you can reference.

Employee Assistance Program (EAP)

Service providers can access DCJ’s Employee Assistance Program (EAP).  If you don’t have your own employee assistance program, DCJ’s EAP program can provide:

  • Manager assist – support for managers
  • Conflict assist – to help you manage conflict in the workplace
  • Employee assist - general counselling support for your workers.

Fair Work Ombudsman

The Fair Work Ombudsman has resources to help you understand your rights and responsibilities at work during the COVID-19 pandemic:

Australian HR Institute (AHRI)

AHRI provides a range of resources and learning and development opportunities in HR, people management and business skills.

Guide to recovery and transition

Following consultation with peaks and other key stakeholders, DCJ has finalised an NGO Guide to Recovery (PDF , 240.7 KB).

The purpose of the guide is to enable a shared understanding between DCJ and its NGO service partners of the planned staged approach as NSW re-opens and adjusts to living with COVID-19.

It is important to note that the guide is a living document that will change as circumstances change.

The guide frames milestones related to clients accessing services, service delivery across programs and the workforce. This is an overarching approach and is supported by specific program guidance, as needed.

The Transition to post-lockdown service delivery for Specialist Homelessness Services (SHS) guide (PDF , 174.7 KB) has also been completed and provides specific advice about the transition to recovery for the SHS sector.

Frequently asked questions (FAQ’s)

FAQ’s to provide answers to questions we’ve received from service providers in relation to managing COVID-19 and the COVID-19 management and vaccination policy (PDF , 561.4 KB). These will be regularly added to and updated.

Risk Assessment Tools

There is no prescribed template for the risk assessment(s) you are required to undertake as part of your COVID-19 management plan.

NCOSS has developed the COVID-19 Vax Risk Assessment Toolkit for social sector service organisations.

DCJ is working with peak organisations to develop more risk assessment guidance resources. They will be posted here when complete.

Examples of DCJ risk assessments

Below you can view the current risk assessments DCJ has undertaken for various work place settings in the Department. These may help you when thinking about risks and risk control measures in your own worksites.

Personal Protective Equipment (PPE)

A PPE Matrix is now available to help you to identify appropriate PPE for different situations and how to modify work practices within your COVID-19 work health and safety plans.

Useful websites and resources

In response to the COVID-19 Pandemic and the release of the COVID-19 management and vaccination policy for DCJ service providers (PDF , 561.4 KB), DCJ and peak organisation have developed a range of supporting resources to assist service providers meet their obligations when assessing risk and identifying management strategies for workplaces, staff and clients.

Sector insights into delivering an organisational response

Responses to managing COVID-19 risks and challenges

Legal advice

  • COVID-19 FAQ – Managing vaccines in the workplace developed by Justice Connect providing advice for organisations on recruitment and employment contracts, managing vaccination issues, evidence and medical exemptions, liability for vaccine related health issues linked to COVID and WH&S legislation.

Other useful websites on COVID-19 related responses

DCJ and the sector have the below useful webpages which provide valuable information about COVID-19, guides to keeping safe, resources and support to organisations who deliver services.

Last updated:

22 Aug 2022

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Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

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