NSW government agency launches video conference service to make Wills

Last published on 01 May 2020 

NSW Trustee & Guardian, the state’s largest Will-maker, is offering video conference appointments for people to make a Will during COVID-19 stay at home restrictions.

“Through video conference appointments, people can stay home, reduce physical interactions, and still complete this critical document,” said Chief Executive Officer Adam Dent.

“It’s the same level of professional service you would receive in person – we verify identify, do capacity checks, talk about your wishes and provide advice about a range of issues related to your Will including the role of executor. The only thing that changes is of course how we do that, through a video conference appointment.”

As more Australians look to make or update their Will amid coronavirus concerns, a temporary regulation has been made under the Electronic Transactions Act in NSW to allow certain legal documents to be witnessed using video conference technology.

Since launching, NSW Trustee & Guardian has seen a significant demand for the video conference service.

“COVID-19 has given some people the pause to consider how they might protect themselves, their loved ones and their assets”, said Mr. Dent.

“Making a Will is the best way to do that, but it has become challenging in the current environment.”

With social distancing in place and the need for many people to self-isolate, it can be difficult to attend an appointment in person.

“Accessing legal services and particularly advice about Wills is essential at this time,” said Mr. Dent.

“We are committed to making this as easy as possible for NSW residents.”

For more information about the video conference service or appointments at one of NSW Trustee & Guardian’s nine branch locations, visit: tag.nsw.gov.au.