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This page provides key information to carers about NDIS plan reassessments, appeals and reviews of NDIS decisions.
Note: OOHC caseworker refers to the Department of Communities and Justice (DCJ) or a non-government organisation OOHC caseworker that has case management responsibility for the child or young person.
A reassessment of a participant’s NDIS plan can be triggered in three different ways:
Each NDIS plan has an agreed reassessment date which will provide the child or young person, carer, OOHC caseworker and NDIS representative an opportunity to discuss what is and isn’t working, amend goals and objectives and adjust supports.
Plans are typically active for 12 to 24 months but can be as short as three months or as long as 36 months. The length of the plan is largely determined by individual circumstances and the stability of support needs.
If you think the supports provided in the NDIS funded plan do not meet the needs of the child or young person you care for, you should discuss this with your OOHC caseworker in the first instance.
The OOHC caseworker can request a reassessment of the child or young person’s plan. They should take into account whether support needs have changed in the time since the NDIS plan was approved and whether information was not considered that would affect the occurrence, type and frequency of supports within their plan.
When the living arrangements, informal supports or overall goals change for a child or young person, the OOHC caseworker will request a reassessment.
The NDIA will not accept a request for reassessment where:
The NDIA will notify the OOHC caseworker about their decision to reassess an NDIS plan within 14 days of receiving a request for a reassessment and the caseworker will advise you.
You should first discuss your concerns with your OOHC caseworker who is responsible for representing your child or young person throughout the NDIS planning process. The caseworker can work with you to determine if an appeal or request for a review of a decision is warranted and will raise the issue with the NDIA as required.
16 Dec 2022
We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.