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Complaints and reporting
The Department of Communities and Justice (DCJ) Complaints and Feedback Management Policy aims to:
- set out the principles and objectives in complaints handling which reflect our commitment to managing complaints promptly, fairly and effectively
- ensure that any complaints and feedback received are being managed in line with the outlined complaints handling principles and objectives, and
- guide the standard of behaviour for DCJ employees who are managing complaints.
Links
Youth Justice links Client Complaints policy and procedure
DCJ links Feedback and complaints
Last updated:
28 Feb 2023
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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future.
Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.
You can access our apology to the Stolen Generations.