Complaints and reporting

The Department of Communities and Justice (DCJ) Complaints and Feedback Management Policy aims to:

• set out the principles and objectives in complaints handling which reflect our commitment to managing complaints promptly, fairly and effectively
• ensure that any complaints and feedback received are being managed in line with the outlined complaints handling principles and objectives, and
• guide the standard of behaviour for DCJ employees who are managing complaints.

Links

Youth Justice links Client Complaints policy and procedure

DCJ links Feedback and complaints