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Risks of inaccessible digital experience

The risks of inaccessible digital experience include:

  • users unable to access or act on digital information relating to DCJ services
  • making DCJ liable to complaints under the Disability Discrimination Act 1992 or the Anti-Discrimination Act 1977
  • loss of trust in the reliability of DCJ digital content and therefore the DCJ brand
  • reducing the productivity of DCJ staff members because non-accessible documents take longer to read and comprehend
  • exposing DCJ to the risk of adverse findings following an audit by the NSW Auditor-General or complaints from peak bodies and the public
  • not supporting an inclusive culture for staff by excluding people with:
    • permanent or temporary disability such as and not limited to blindness and low vision, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity, neurological disability, auditory disability
    • changing abilities because of ageing
    • device limitations such as devices with images or audio disabled
    • lower literacy
    • diverse language backgrounds
    • restricted bandwidth to download large media content files
    • with reasonable adjustments at DCJ workplace to access digital communications.

and/or any combination of these.

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Last updated: 15 Sep 2021