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Assistive technology

Assistive devices and technologies help to maintain or improve an individual’s functioning, independence, community participation and overall well-being. For example: use of wheelchairs, prostheses, hearings aids, visual aids, and specialised computer software and hardware that increase mobility, hearing, vision, or communication capacities.

Digital Content

Digital content is the information you see on a web page, in a web application or in an email. It may include for example, diagrams, maps, graphs, dashboard, photo, graphics, a piece of written text, a form you need to fill in, audio content, video content and or a combination of any of these.


Under the Disability Inclusion Act 2014 (NSW), “disability" relates to a person’s experience. It describes a long-term physical, psychiatric, intellectual or sensory impairment that, in interaction with various barriers, may hinder a person’s ability to participate in the community on an equal basis with others.

Easy Read

Easy Read combines text with layout and imagery to simplify and explain information.


Information Communications and Technology

Plain English

Plain English is a set of writing principles that guide people who write as part of their everyday work. Plain English guidelines recommend keeping sentences short, use of active voice, avoid slang, to write with the reader in mind and with the right tone of voice, that is clear and concise.

Social Media

Websites and computer programs that allow people to communicate and share
information on the internet using a computer or mobile phone.


A user is a person who uses something such as a place, facility, product, or machine. In this document, user/users refer to public users and DCJ employees.


The Web Content Accessibility Guidelines (WCAG) are internationally recognised and give a universal standard for web content accessibility. WCAG 2.1 is based on four design principles: content should be perceivable, operable, understandable and robust. By focusing on principles, not technology, the guidelines emphasise the need to think about the different ways people interact with content.

The three levels of WCAG compliance include A (minimal), AA (acceptable) and AAA (optimal).

Web page

A page of information on the internet about a particular subject, that forms a part of a website.

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Last updated: 15 Sep 2021