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Compliance requirements

It is mandatory for all digital content and applications to:

  • comply with WCAG 2.1 AA standard
  • publish content in a web page format
  • make all document formats (Word, PDF, Excel etc.) accessible so that the documents may be read by assistive technologies
  • be written in plain English so that it can be understood by a person of age nine reading level. If there's a need for advanced technical language, content should be written so that it can be understood by ages 12 to 14.
  • comply with Government accessibility standards for ICT.

It is also essential that consideration be given to providing content in:

  • Easy Read format (for example, resources such as factsheets and information on how to find and use department services)
  • languages other than English.

Business areas are responsible for deciding if content requires translation and/or Easy Read format.

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Last updated: 15 Sep 2021