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Accessibility is an essential feature of all digital content produced by government bodies. People may not have a choice when using a public sector website or mobile app, so it’s important that they work for everyone. Accessible digital communication ensures everyone has the same access and opportunity to:

  • read publications
  • use websites
  • understand and access visuals (for example: images, data depictions, diagrams)
  • attend events
  • be able to participate in public consultation
  • respond in emergency situations and
  • find out about government policies and programs.

The NSW Government’s Circular on Website Management encourages the agencies to streamline their websites and apply NSW Design System to ensure a consistent user experience. The Design Standard provides the minimum expectations for delivering a product or service, and the supporting guidance on how to meet these minimum expectations (for example: how to meet Web Content Accessibility Guidelines (WCAG) 2.1 at an AA level).

The Digital Transformation Agency strongly encourages all Australian, state and territory government websites to meet WCAG 2.1 Level AA to provide a more accessible experience to all users of the online channels.

Accessibility as a value

DCJ will ensure the digital communications are accessible and inclusive of all users regardless of their ability and environment.

Our users include people:

  • with a permanent or temporary disability such as:
    • blindness and low vision
    • colour blindness
    • learning disabilities
    • cognitive disability
    • limited movement
    • speech disabilities
    • photosensitivity
    • neurological disability
    • auditory disability
  • with changing abilities because of ageing
  • with lower literacy
  • from diverse language backgrounds
  • with device limitations such as devices with images disabled or without audio enabled
  • with restricted bandwidth to download large media content files
  • with a need for reasonable adjustment at DCJ workplace for accessing digital communications

and/or any combination of these.

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Last updated: 15 Sep 2021