Client Services Team Leader

“I like to see that we’re making a positive change to the lives of those that DCJ assists, including children, the elderly, and those in need of social housing,”  

Yasmina, DCJ.

As a team leader, you'll manage the day-to-day work of housing client service teams, providing direction, support and feedback for all team members to facilitate delivery of quality outcomes; contributes to asset and service delivery planning and makes decisions in relation to asset utilisation and maintenance. The team leader also has a pivotal role in managing key relationships within a geographical area and in relation to specific housing services as well as managing the implementation of change within the team.

Key accountabilities include:

  • allocating work, monitoring and reporting on team performance based on service priorities and program requirements to ensure service delivery commitments are met
  • managing the team budget and the quality of work generated by the team as well as compliance with relevant policy and legislation in relation to the Housing Act and including work health and safety, equity and diversity
  • supporting development of the team, brokering or providing coaching and training as needed to maximise team performance
  • contributing to business and performance planning at the district level and plan activities and projects to ensure the team meets broader planning and service commitments
  • promoting and participating in community building programs and whole of government initiatives to strengthen communities and enhance opportunities for community participation
  • establishing and maintaining relationships with key partners including police, area health, local members, other government and non government service providers to better meet client needs
  • working collaboratively with other service delivery teams within the district to enhance access, effectiveness and quality of service delivery and client outcomes

Sound like you? Visit Your Recruitment Journey to learn how to apply for  DCJ Housing roles.

DCJ Housing is at the forefront of transforming the current social housing system in NSW to break the cycle of disadvantage.

Last updated:

27 May 2022

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Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

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