Casework Support Worker

"I like to see that we’re making a positive change to the lives of those that FACS assists, including children," 

Yasmina, DCJ.

Casework Support Workers directly assist the day-to-day work of Caseworkers in their efforts to provide care and improve the life experiences of vulnerable children, young people and families. As a Casework Support Worker, you'll be responsible for undertaking tasks that support case planning and documentation, referrals and appointments, case visits and day-to-day team priorities.

More specifically your responsibilities will include:

  • maintaining timely client and casework records, including client information system records, the coordination and deliver of court papers and appropriate information sharing
  • undertaking logistical arrangements for meetings including case management and family meetings, supervised visits, appointments and other activities that directly support case planning and decision-making for children and young persons
  • supervising “low risk” family contact visits and prepare summary reports which accurately record observations
  • contributing  to continuous learning, professional networks and relationships through the co-ordination of meetings and other information sharing activities
  • actively participate as a team member with caseworkers and administrative staff to address team priorities and directly support caseworkers on a day-to-day basis

Casework Support Workers undergo extensive training within the first few months of employment including:

  • e-learning videos, interactive modules and workbooks
  • face-to-face workshops
  • workplace tasks including shadowing and secondary work
  • with an assigned individual learning support officer.

Sound like you? Visit Your Recruitment Journey to learn how to apply for roles in our Community Services team.

Our vision is to enable vulnerable people to participate fully in NSW social and economic life and build stronger, more sustainable and inclusive communities.

Last updated:

27 May 2022

We will use your rating to help improve the site.
This field is required
Please don't include personal or financial information here
This field is required
Please don't include personal or financial information here

We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

Top Return to top of page Top