Casework Manager

"I love seeing parents overcome their challenges to make a better future for their children and community."
Tarana, DCJ

Casework Managers monitor and establish daily priorities and resource allocations for Caseworkers. They nurture high quality work encouraging  a culture of  best practise methods amongst staff to improve the life experiences of vulnerable children, young people, and families at risk.

As a Casework Manager, your day to day duties may include:

  • Practising effective group supervision, leadership and individual casework coaching and feedback
  • Client record compliance through effective review and feedback mechanisms; preparation and review input to legal documentation, briefings and correspondence ensuring responses are accurate
  • Initiating court proceedings as the official applicant and providing support and guidance to caseworkers in matters such as appeal proceedings in District and Supreme Courts in a timely manner
  • Ongoing professional development and collaboration across the agency and with community partners
  • Contributing to operational and policy issues and change management strategies which support the agency goals and objectives
  • Consulting with management on a suitable course of action in matters that are sensitive, high-risk or business-critical

Sound like you? Visit Your Recruitment Journey to learn how to apply for roles in our Community Services team.

Our vision is to enable vulnerable people to participate fully in NSW social and economic life and build stronger, more sustainable and inclusive communities.

Last updated:

27 May 2022

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We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. 

Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities.

You can access our apology to the Stolen Generations.

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